We have a 90-day Satisfaction Guaranteed Return Policy for orders on our Online Store at store.misfit.com. For our full return policy, please visit our return policy page. To return your order, please do the following:

The packing slip received in your shipment includes a return form and shipping label for your convenience. If you retained these forms, please follow the instructions below to process your return:

A. Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.

B. Fill in the “Return Detail” page of your packing slip. In the items list, write a return reason code (provided on the form) and the quantity for each item from the order that is being returned.

Return reasons are as follows:

• 1. Size too small
• 2. Size too big
• 3. Overall fit issue
• 4. Damaged / Defective
• 5. Color faded / Discolored
• 6. Not as pictured
• 7. Order delayed
• 8. Damaged in transit
• 9. Duplicate style / shipment
• 10. General return / Gift

C. Put the Return Detail page into the box before sealing it.

D. Seal the package

E. Affix the return shipping label on the outside of the box

The address is on your pre-printed label. All returns must be sent with proper documentation to:

FITNET
ATTN: Web Returns
3901 W Miller Rd Suite 100
Garland, TX 75041
(Please note that this address is for mail-in web returns only)

If you do not have your original Return Detail form or shipping label, you can still return your items using one of the options below:

USE YOUR OWN SHIPPING METHOD

We highly recommend using a shipper who provides a tracking number so you can track your shipment. Please be sure to retain this tracking number for your records. Misfit is not responsible for packages lost in transit if sent via a non-trackable carrier.

Our shipping address for returns is:

FITNET
ATTN: Web Returns
3901 W Miller Rd Suite 100
Garland, TX 75041
(Please note that this address is for mail-in web returns only.)

REQUEST A SHIPPING LABEL FROM MISFIT

If you are in need of a new prepaid return shipping label, please contact Misfit Support here.

PURCHASES FROM ANOTHER RETAILER

If you purchase your device from a different retailer, please contact the retailer for return details.