Once you place an order on our website, you should receive an email confirming the items you purchased. Within the next 24 hours (excluding weekends and holidays), our team will process your credit card and create the shipment for you.
If you do not receive an order or shipment confirmation, please carefully check your inbox including your spam folder.
US orders (Free shipping is available)
You should receive your online order in about 5-8 business days.
For most orders such as Shine and accessories you will receive a shipment confirmation with a USPS or FedEx tracking number. For smaller packages such as a single Clasp or a Sports Band, we ship by USPS First class mail and you won't have a tracking number, but you should receive it in about 5-8 business days.
International orders (Free shipping is not available)
You should receive your order in about 7-14 business days. Sometimes customs delays may cause the shipment to take 3-4 weeks to get to you. Please note that buyers are responsible for any taxes or custom charges. These charges are separate from shipping charges and you will be billed directly.
If the product has already shipped to your country/ destination but you refuse to receive the order and contact us for refund, please note that we will refund the price of the product, but are unable to refund your shipping costs or tax.
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