FAQ

COMMON QUESTIONS

• MY DEVICE WILL NOT SYNC
• MY DEVICE DOESN'T LINK WITH THE APP
• I CAN'T RESET MY MISFIT PASSWORD. WHAT DO I DO?
• I CAN'T LINK A THIRD PARTY APP TO MY MISFIT TRACKER. WHAT DO I DO?
• HOW DO I CONTACT SUPPORT?
• WHAT ARE THE EXCLUSIONS FOR THE "FREE SHIPPING ON EVERYTHING, 90-DAY SATISFACTION GUARANTEED" OFFER?

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ACCESSORIES

• WHAT ACCESSORIES ARE AVAILABLE FOR MISFIT SMARTWATCHES AND FITNESS TRACKERS?
• IS THE SPORT BAND ADJUSTABLE?
• IS THE LEATHER BAND WATERPROOF?

M.Y. MISFIT

• WHAT IF IT TURNS OUT I'M NOT VERY GOOD AT DESIGNING WEARABLES? CAN I RETURN IT?
• HOW DO I KNOW IF A STRAP WORKS WITH MY DEVICE?
• HOW LONG WILL IT TAKE TO BUILD MY CUSTOM DEVICE?
• HOW DOES M.Y. MISFIT WORK?
• WHAT IS M.Y. MISFIT?

ORDERS & SHIPMENT

• DO YOU SHIP TO BUSINESSES, HOTELS OR FREIGHT FORWARDERS?
• WHERE IS MY ORDER?
• DO YOU SHIP INTERNATIONALLY?
• HOW DO I CONTACT SUPPORT?
• HOW CAN I RETURN AN ORDER FROM MISFIT.COM?
• WHAT IS MISFIT'S WARRANTY POLICY?