FAQ

Legal

• Cookie Policy
• Warranty
• Return Policy
• App Privacy Policy
• EU Privacy Policy
• Privacy Policy

See all 7 articles

COMMON QUESTIONS

• MY DEVICE WILL NOT SYNC
• MY DEVICE DOESN'T LINK WITH THE APP
• I CAN'T RESET MY MISFIT PASSWORD. WHAT DO I DO?
• I CAN'T LINK A THIRD PARTY APP TO MY MISFIT TRACKER. WHAT DO I DO?
• HOW DO I CONTACT SUPPORT?
• WHAT ARE THE EXCLUSIONS FOR THE "FREE SHIPPING ON EVERYTHING, 90-DAY SATISFACTION GUARANTEED" OFFER?

See all 11 articles

ACCESSORIES

• WHAT ACCESSORIES ARE AVAILABLE FOR MISFIT SMARTWATCHES AND FITNESS TRACKERS?
• IS THE SPORT BAND ADJUSTABLE?
• IS THE LEATHER BAND WATERPROOF?

M.Y. MISFIT

• WHAT IF IT TURNS OUT I'M NOT VERY GOOD AT DESIGNING WEARABLES? CAN I RETURN IT?
• HOW DO I KNOW IF A STRAP WORKS WITH MY DEVICE?
• HOW LONG WILL IT TAKE TO BUILD MY CUSTOM DEVICE?
• HOW DOES M.Y. MISFIT WORK?
• WHAT IS M.Y. MISFIT?

ORDERS & SHIPMENT

• WHAT IS MISFIT'S SHIPPING POLICY?
• WHAT FORMS OF PAYMENT DO YOU ACCEPT?
• INTERNATIONAL SERVICE CENTERS
• DO YOU SHIP TO BUSINESSES, HOTELS OR FREIGHT FORWARDERS?
• WHERE IS MY ORDER?
• HOW DO I CONTACT SUPPORT?

See all 8 articles